I think it about time that somebody said something about this:
If I hear one more politician or CEO blame "a complete breakdown of communication" for their mistakes I am just going to lose it. It started with the Katrina debacle, with Bush and Brown saying they had no idea what was going to happen even though we have actual video of them being told that the levees will break and everything and they say their not worried. When they say "communication" they really mean "listening." Other people were doing plenty of communicating but no one in power was listening.
Last week Ed Rendell apologized for people being stranded on I-78 in Pennsylvania. The reason? No communication. PennDOT didn't know what the Police were up to and visa versa. How the HELL is this possible in this day and age? Everybody has a cell phone, and last time I checked the cops have had radios for at least 50 years now! That excuse is unacceptable. That's like coming into class and saying you don't have your homework because the printer was out of paper. The thing that pisses me off the most is that people accept this! "Oh, you couldn't communicate, it's not your fault then... "
And today I see this: "David G. Neeleman, [Jet Blue's] founder and chief executive, told The New York Times in Monday's editions that he was "humiliated and mortified" by the breakdown in the airline's operations. He promised that the company would pay penalties if customers were stranded on a plane for too long. He said the crises was the result of poor communications and reservation systems."
When is this going to stop? When will someone important point out that of all the excuses, this just adds insult to injury? We know for a fact that today's technology allows the fastest, easiest, most portable lines of communication in the history of the world, and yet when someone feeds us a load of crap like this we gobble it up and ask for 2 more disastrous servings. The ancient Greeks had people running marathons to deliver messages and they still could have figured these messes out faster than George Bush with speed dial and a Blackberry.
Monday, February 19, 2007
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