Friday, February 16, 2007

I had to come back because I felt like a picture. Too bad Colorado doesn't look like this right now. The other thing is I need to rant about something real quick: Call Centers. I think by this point we have all accepted the fact that when you call a customer service hotline, the odds are pretty good that you will be talking to someone from another country because everyone outsources their call centers. That said, why does the guy need to come on and tell me in the thickest Indian accent possible, "My name is Sean, How can I help you?" You're name is not Sean and you know it. I can barely understand you, there is no way you are going to hide the fact that you are Indian and not American. Why can't they just say their real names? What difference does it make? I have no problem with outsourcing or accents or anything, more power to 'em. I just think that it shows a certain amount of ignorance and/or racism on the part of the manager to make sure his employees pretend they are from somewhere else.

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